We aim to dispatch quickly and reliably. For many stocked items, orders placed by 2:00 PM (UK time) are dispatched the same business day. Orders placed after 2:00 PM are typically dispatched on the next business day.

Delivery times can vary by product type, destination and carrier network conditions. If you require a specific delivery date, contact us via chat/email and we will confirm the most accurate option.

Yes — we ship worldwide from London, United Kingdom. We support international customers and regularly ship to destinations such as USA, Canada, France, Germany, Spain, Italy, Denmark, Finland, Austria and many more.

For international orders, customs and import requirements vary by country. We prepare shipping documentation in line with applicable regulations and carrier requirements.

Need the exact shipping cost and lead time? Contact us via chat & email for a precise quote.

Some items may be marked as Extended Delivery due to special handling, production lead time (made-to-order models), or supplier scheduling. Please refer to the product description for guidance.

If timing is critical (e.g., a new opening, refurbishment, or a mobile catering launch), contact us via chat/email — we will confirm the most realistic lead time for your exact model.

For full details on returns and refunds, please refer to our Return & Refund Policy located at the bottom of the website.

If you are unsure about compatibility (gas type, power requirements, footprint, capacity), ask before purchasing — our chat/email policy is designed to give you accurate, model-specific answers.