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SITUATION: Product is collected by the customer
If the product is "Collected by the buyer", the product is considered as "sold as seen", the buyer can not claim that the item is not as described, damaged, doesn't work, different than the description.
If the collection is arranged by the customer by using 3th party shippers, We don't have any responsibility for the product's condition. The item is considered as 'sold as seen'.
SITUATION: Quantity issues
1) Quantity shortage
If an order received has less quantity than described, the Resolution Center will review the photo evidence received from the buyer and freight weight certification to determine whether a refund will be issued.
2) Measurement
If an order does not meet described measurements or there is a misunderstanding of measurements, the Resolution Center will review the item description and adhere to globally recognized measurements.
III. ANY REASON RETURNS
If a refund and return are requested on an item for other reasons such as “I do not like the item” or I do not want the item”, and the seller agrees to the proposal, the Customer (buyer) will be responsible for paying return shipping and freight fees. “Any reason returns” must adhere to time limits set by the Merchant. It is the buyer's responsibility to read the product specifications. The buyer accepts all the conditions stated on the product page by purchasing the item online. The buyer will be responsible for the return shipping costs. %20 Restocking fee will be applied. If the buyer does not want the item anymore before the delivery, a %20 restocking fee will be applied to the product cost. Shipping costs will be the buyer`s responsibility.
IV. APPEALS ON DECISIONS MADE BY THE RESOLUTION CENTER
turcobazaar.com’s Resolution Center will enforce its policies according to the general principles stated. If a Merchant (Seller) or Customer (Buyer) has any disagreements on the decisions made by the Resolution Center, an appeal may be made by sending an email to faq@turcobazaar.com. In such cases, turcobazaar.com will make note of the appeal and provide a result within 10 business days. If the person making the appeal is required to cooperate in providing appeal materials during proceedings, they should cooperate within 5 days. Otherwise, turcobazaar.com will deem the person making the appeal as giving up their right to appeal.
V. RETURN AND REFUND PERIOD
If the buyer is unhappy with the product, he can open a return case in 14 days of delivery. Customer (Buyer) can not open a return case if the return period (14 days ) is expired. Customer (Buyer) can not claim "item is not as described, came in damaged condition" after 14 days passed from the delivery date. By purchasing from TurcoBazaar, the Customer (Buyer) accepts that 14 days of use is sufficient to understand that the item is as described. ALL THE ITEMS HAVE TO BE RETURNED IN IT'S ORIGINAL CONDITION IN IT'S ORIGINAL BOX. If the item is not returned in Its original box, we may refuse the return, and a %20 restocking fee will be applied "The extra deductions will be applied according to the item's condition". Handling and Shipping costs will not be refunded. If an order is canceled 24 hours after the purchase date, a %20 restocking fee will be applied.
The buyer has the choice to refuse the delivery if the item is in damaged condition. If the buyer accepts the delivery, this means the product is delivered in good condition. No further "damaged item" claims will be accepted. If the buyer wants a replacement, Turcobazaar will be responsible for sending the new product to the customer after the buyer returns the original item back. If the buyer wants a refund instead of a replacement, the buyer has to declare this on his return request.
