Warranty Terms and Conditions

Warranties and Liability

If an item is not working on delivery or within 14 days from the invoice date, we will exchange the item or refund the price paid. It is the customer’s responsibility to report such failure in writing with supporting evidence such as an initial installation report of a qualified engineer, photos or video if required within this timescale. Warranty will be rejected for commercial products not installed by a qualified engineer. After 14 days from the invoice date, normal terms of warranty will apply.

The warranty stated is a 12-month parts-only warranty and no labour or engineer costs are covered.  

A parts-only warranty allows you to use your own sourced fully qualified engineer (at your own cost) to assess the problem. This must be followed by a full engineer's report on a letter-headed paper in PDF format with supporting photos to be sent back to us, within 30 days of the reported fault, which we will then forward to the product manufacturer. Any warranty claims requested without a qualified engineer report will be rejected Once approved by the manufacturer the parts required will be sent to your desired location. The manufacturer requests that the defective parts are to be sent back on the repair of the unit. Failure to send these defective parts back is unacceptable and will result in a full invoice for the replacement parts. Failure to provide this report within 30 days of this being reported will result in your warranty claim being rejected.

Our Warranty Service:

We provide a 1-year warranty for all our products. This warranty is limited to part exchanges only; we do not offer repair services or send repairmen. Issues are resolved remotely: customers must describe the problem and provide supportive photos and videos. Once
the issue is identified, we send a replacement part. By ordering from our platform, customers agree to these warranty terms and conditions. Claims of product defects are not valid after the first successful use of the machine.

Turcobazaar Limited does its utmost to expedite all required parts as soon as possible but lead times may vary depending on the required part and location of the supplier. Therefore some parts may need take a week(s) lead time, however, Turcobazaar will keep informed on the status during this period

At our discretion, if we choose to cover the products with a Back to Base warranty, the buyer is responsible for the cost of sending the product back to our warehouse and sending it back to the buyer after being repaired.

Under the Back to Base warranty if the product(s) are discovered to have ‘no fault found’ they will be returned to the Customer, and the return costs will be the liability of the Customer. This also applies to poorly maintained or unhygienic products (strong/bad odours/food remnants etc).

If the item has been reported as faulty within the first 14 days, we are happy to arrange for the return of this, however, we do have the right to inspect this upon its return. If no fault is found or if the item is found to be poorly maintained and therefore a fault has developed as a result of this poor maintenance then we will not be liable and the item will be returned back to you without prior notice.

Limited is not liable for any lost profits or business interruption that may have directly, indirectly or incidentally arisen from a faulty or defective unit. It is the customer's responsibility to plan and prepare for such instances.

By agreeing to purchase, the Customer agrees to our Warranty Terms & Conditions which can be accessed at any time but may be subject to change.

Important information for disputes: Please note that if you provide untrue information to your payment provider or the bank regarding the warranty procedure followed, we reserve the right to commence legal proceedings without further notice at which time we will seek to recover our costs and interest on the outstanding amounts.

Turcobazaar Limited supplies PROFESSIONAL CATERING EQUIPMENT and some products require power usage over an equivalent ‘home appliance’. It is incumbent on the Customer to ensure that the Electrical circuits where appliances are used have sufficient power to support the power needs of Turcobazaar products. If this is not the case it is neither a Warranty nor a product issue. Due to the PROFESSIONAL nature of the product, some phase one products require extra power so the product needs to be hardwired, and it is the Customer’s responsibility to ensure that this can be done within the premises and by a qualified and certified electrician.

Disclaimer :

Damage to glass and/or broken glass is not covered under Warranty.

Gas refilling of refrigerated equipment is not covered under Warranty.

B-Grades, are heavily discounted and are sold without a Warranty and MAY NOT include non-essential parts.